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FAQ

  • What is MOQ?

    Customized size/design/hywell machinery standard 1 set above

  • Sample free?

    it belong to the equipment category, it do not provide free samples service

  • Control system

    After the equipment (mixing machine /dryer machine/ granulating machine) is assembled, it will test it as a whole, and there is no problem, it will package and delivery.
     
  • Mechanical part

    After the equipment (blending machine /drying machine/ granulation machine) is assembled, it will test it as a whole, and there is no problem, it will package and delivery.

  • Can I have my unique design(capacity, size, volume, etc)?

    Yes, customer’s designs such as size, volume, etc are welcomed.
  • Can I have a custom designed and mock up sample?

    We design and construct each project to the individual customer’s needs.
  • How is nameplate of machine ? May i have custom nameplate ?

    Yes , customized as customers requirements.
     
  • How long is your delivery time?

    Generally it is 20-30 working days if the machine is small or less nonstandard. or it is 45-70 working days if the machine is process line, it is according to quantity.
  • What’s the order processes?

    1. Design

    Client supply the detail requirement; drying machine need to supply materials name, moisture, treat capacity, heating way, ect . mixing machine need to supply the size of materials, treat capacity , ect. granulation need to supply the materials name and granules size etc. our engineer will design and give machine drawing and then we will give quotation of machine.
     

    2. Confirm Order

    Signing sales contract after our design confirmed.
     

    3. Deposit

     50% deposit before mass production.
     

    4. Production arranged

    we will process the production.
     

    5. Remaining payment

    After inspection, balance before shipment.
     

    6. Shipping

    we will ship the goods to destination port or we send to Shanghai seaport as FOB.
     

    7. Documents

    Confirm bill of loading/commercial invoice/packing list/certificate of origin.
     

    8. After sales service.

     
  • Do you have a price list?

    We are a professional manufacturer of dryer, mixer and granulating machine . All of our machine are made according to different client materials requirements. We don’t have a price list.
     
  • What other service you have?

    1. OEM/ODM

    We provide our customers one-stop station solutions in custom design, packing and accessories if needed (OEM/ODM).
     

    2. Spare parts

    we provide a list of replacement parts and preventative maintenance guidelines with each order.
    We do not only manufacture and deliver spare parts for Hywell Machinery built machines, but for dryer machines, mixing machine,graulation machine from other China manufacturers . Don’t hesitate to contact us.
     
  • What is your terms of payment ?

    Payment less than 3000USD, 100% in advance. Payment more than 3000USD, 50% T/T in advance ,balance before shipment.
    If you have another question, please feel free to contact us.
  • What is your transport terms?

    1. For small machine order or spare parts

     by air or by express :FEDEX, DHL, UPS, TNT etc

    2. For big machine order

    it arrange shipment by sea according to your requirement.

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   +86-13382828213
   0519-85786231
  Wugang Industrial Park ,Changzhou
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